ECHOAi
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Trust

Deployable. Integrable. Auditable.

Connects to what you already run, governs risk, and stays maintainable: calls come in over phone, SIP and PBX, pass through the AI IVR and ASR / LLM / TTS, reach your business systems and APIs, and are governed end to end by the management and audit layer.

01Architecture

From the incoming call to your business systems, governed end to end.

Calls arrive through your existing telephony, pass through the AI IVR and speech and language models, and reach your business systems, with governance, coaching and insight running alongside.

  1. Phone / SIP / PBX

    Connects to your existing phones and PBX

  2. AI IVR

    Recognizes intent, then routes or transfers

    ECHOAi Route

  3. ASR / LLM / TTS

    Speech recognition, understanding and synthesis

  4. Business systems / API

    Looks up data and creates tickets

Management and audit platform

02Trust essentials

Five conditions for going live.

  1. 01

    On-prem / Cloud

    Runs inside your own data center and network, or in the cloud.

  2. 02

    SIP / PBX integration

    Connects to your existing telephony and PBX.

  3. 03

    Permissions & trails

    Who did what, and when, is always on record.

  4. 04

    Model operations

    Models are maintained and tuned after go-live.

  5. 05

    Security boundaries

    Clear limits on data and system access.

Rollout

  1. Discovery interview

    Flows and rules can be adjusted to your needs

  2. POC

    A proof of concept built around your scenario and flows.

  3. System integration

    Connects to your existing telephony and PBX.

  4. Go-live

    Models are maintained and tuned after go-live.

Illustrative flow; actual steps vary by project

Adoption metrics

Wait timeIllustrative figures
42sec
Auto-routing rateIllustrative figures
38%
QA coverageIllustrative figures
92%
Manual effort savedIllustrative figures
18%

03Questions

FAQ

SecurityDoes data leave our organization?

ECHOAi can be deployed on-premises or in the cloud. Data and system access boundaries are agreed during implementation planning, following your organization's security policies.

DeploymentDo we need to replace our phone system?

ECHOAi is designed to connect to your existing SIP / PBX. Whether anything needs to change is confirmed after reviewing your environment.

ModelsWhich AI models are used?

Model choice depends on your deployment environment and needs; the details can be discussed in a technical session.

OperationsWho maintains it after go-live?

Models need ongoing maintenance and tuning after go-live; how responsibilities are shared is agreed during implementation planning.

CustomizationCan it be adapted to our processes?

Flows and rules can be adjusted to your needs; the scope is confirmed during requirements interviews.

Start with one call.

Book a demo and see how ECHOAi catches, routes and governs your call flow.

Book a demo