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Platform hub
ECHOAi is the AI hub for enterprise voice service. It brings voice, AI and workflow together so every call can be understood, routed and governed.
01The life of one call
From one call to one governance platform.
Routing, compliance, service quality and this week's numbers, one stop at a time.
02Shared capabilities
Four shared capabilities behind every product line.
- Speech recognition
- Turns calls into text, the starting point for understanding and checks.
- Intent understanding
- Understands what the caller wants, as the basis for routing and answers.
- Flow orchestration
- Links routing and what follows it (self-service lookup, direct answer, transfer to an agent, new ticket) into one flow.
- Audit trail
- QA, fraud prevention and auditing, with every step kept on record.
03Product family
One platform, four modules.
ECHOAi is the shared foundation; Route, Guard, Coach and Insight are the modules built on it.
04Deployment
On-premises or in the cloud.
ECHOAi runs inside your own data center and network, or in the cloud; either way it connects to your existing telephony and business systems and stays within your security boundaries.
- On-prem / Cloud
- Runs inside your own data center and network, or in the cloud.
- SIP / PBX integration
- Connects to your existing telephony and PBX.
- Permissions & trails
- Who did what, and when, is always on record.
- Model operations
- Models are maintained and tuned after go-live.
- Security boundaries
- Clear limits on data and system access.
Start with one call.
Book a demo and see how ECHOAi catches, routes and governs your call flow.