Insight
ECHOAi Insight
Customers leave, and you don’t know why.
- Call data sits in different systems and is hard to bring together.
- Customer comments and complaints are hard to turn into trends.
- Management decisions lack consistent service data.
ECHOAi Insight
The impact
- Calls analysed
- Samples→Every call
- Complaint handling time
- −50%
Illustrative figures
ECHOAi Insight
How it works
Every conversation is analysed to find the main drivers of complaints and churn.
Call data
Brings together service data from calls.
Topics & sentiment
Organizes the voice of the customer (VOC).
Churn drivers
Every conversation is analysed to find the main drivers of complaints and churn.
Management dashboard
A back-office dashboard so managers can see how service is going and decide.
Key modules
Call data
Brings together service data from calls.
VOC
Organizes the voice of the customer (VOC).
Trends
Shows how service and customer feedback change over time.
Management dashboard
A back-office dashboard so managers can see how service is going and decide.
Integration points
Data sources
Can bring together service records from ECHOAi Route, ECHOAi Guard and ECHOAi Coach.
Management dashboard
Viewed in one back-office dashboard.
On-prem / Cloud
Like the other ECHOAi products, it runs inside your own data center and network, or in the cloud.
Want to see ECHOAi Insight in action?
Book a demo, or request a discovery interview / POC workshop.