Intelligent Routing
ECHOAi Route
AI IVR for call understanding and flow support
An AI IVR that recognizes why people call and sends every call where it belongs: a self-service lookup, a direct answer, a transfer to an agent, or a new ticket.
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Products
Products
Four product lines, each owning one stretch of the service flow, from the incoming call to management decisions.
Learn more: ECHOAi Route
Governance
ECHOAi Guard
AI voice compliance and risk auditing
Turns calls and recordings into transcripts, checks them against compliance and fraud rules, and keeps an auditable trail to drive improvement.
Coaching
ECHOAi Coach
Simulated training and real-time coaching
Uses AI to play a realistic conversation partner, such as a customer calling in, so staff can practise in context and get real-time feedback and scoring, making training more efficient.
Insight
ECHOAi Insight
VOC, trends and management dashboards
A back-office management dashboard that brings together call data, VOC (voice of the customer) and trends, so managers can see how service is going and make decisions.
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ECHOAi Route
- What it solves
When calls can't get through or land in the wrong place, customers give up waiting.
- Core flow
- Inbound call
- Intent recognition
- Self-service lookup
- Direct answer
- Transfer to an agent
- New ticket
- Key modules
- AI IVR
- Intent recognition
- Routing
- Self-service lookup
- Direct answer
- Transfer to an agent
- New ticket
- Who it fits
- Banking
- Retail & Restaurants
- Government
- Telecom
ECHOAi Guard
- What it solves
With heavy call volume, QA can only sample, and risk stays hard to see.
- Core flow
- Call / recording
- Transcript
- Rule check
- Audit trail & improvement
Continuous improvement
- Key modules
- Compliance QA
- Fraud prevention
- Audit trail
- Who it fits
- Banking
ECHOAi Coach
- What it solves
New staff need practice, but realistic conversation partners are hard to find.
- Core flow
- Choose a scenario
- AI plays the customer
- Real-time feedback & scoring
- Practise again
Practice loop
- Key modules
- AI-simulated conversations
- Practice in context
- Real-time feedback
- Scoring
- Who it fits
- Telecom
ECHOAi Insight
- What it solves
Call data and customer feedback are scattered, so managers can't see the full picture.
- Core flow
- Call & service data
- Analysis (VOC, trends)
- Management dashboard
- Decisions & improvement
- Key modules
- Call data
- VOC
- Trends
- Management dashboard
- Who it fits
- Retail & Restaurants
- Government
- Telecom
Start with one call.
Book a demo and see how ECHOAi catches, routes and governs your call flow.