Coaching
ECHOAi Coach
Training new hires takes too long, and they still close too few deals once live.
- There are few realistic situations to practise before going live.
- Role-play and feedback usually take up senior colleagues' time.
- Feedback arrives after the fact, not during practice.
ECHOAi Coach
The impact
- Time to ramp up
- 3 months→1 month
- Close rate
- +15%
Illustrative figures
ECHOAi Coach
How it works
AI plays every kind of customer for new hires to practise on, with live coaching tips.
Simulated customer
AI plays a realistic conversation partner, such as a customer calling in.
New hire practice
Staff practise their responses in realistic situations.
Live feedback & scoring
Feedback arrives while practising, not afterwards.
Skill tracking
Track each new hire's progress and weak spots
Key modules
AI-simulated conversations
AI plays a realistic conversation partner, such as a customer calling in.
Practice in context
Staff practise their responses in realistic situations.
Real-time feedback
Feedback arrives while practising, not afterwards.
Scoring
Each practice session is scored as a basis for improvement.
Integration points
Scenario & question management
Manage the scenarios and questions used for training.
Aligning with ECHOAi Guard QA standards
Can be paired with ECHOAi Guard QA rules, so practice standards match real QA.
On-prem / Cloud
Like the other ECHOAi products, it runs inside your own data center and network, or in the cloud.
Want to see ECHOAi Coach in action?
Book a demo, or request a discovery interview / POC workshop.