Intelligent Routing
ECHOAi Route
At peak hours the lines jam and callers hang up. Every missed call can be lost business.
- At peak hours callers cannot get through and hang up waiting.
- Manual routing is slow and calls land with the wrong team.
- Promised callbacks and follow-ups get lost between hand-offs.
ECHOAi Route
The impact
- Concurrent calls
- Multiple
- Missed-call rate
- 50%→10%
- Average wait
- 3 min→20 sec
Illustrative figures
ECHOAi Route
How it works
AI picks up every call at once, understands why they called, then answers, hands off to the right person, or opens a ticket.
Incoming call
AI answers and understands each call, as the front door for every call.
Intent recognition
Recognizes what the caller wants, as the basis for routing.
Smart routing
Self-service lookup, direct answer, transfer to an agent, new ticket
Service completed
Every call ends up somewhere useful
Key modules
AI IVR
AI answers and understands each call, as the front door for every call.
Intent recognition
Recognizes what the caller wants, as the basis for routing.
Routing
Sends each call where it belongs, based on intent.
Self-service lookup
Callers look up common answers themselves.
Direct answer
Questions that can be answered directly are answered on the spot.
Integration points
SIP / PBX
Connects to your existing telephony and PBX.
Business system APIs
Lookups and tickets connect to your business systems through APIs.
On-prem / Cloud
Like the other ECHOAi products, it runs inside your own data center and network, or in the cloud.
Want to see ECHOAi Route in action?
Book a demo, or request a discovery interview / POC workshop.